. Zoom CableModem U S E R ’ S M A N U A L Zoom USB Cable Modem. NOTICE This document contains proprietary information protected by copyright, and this User’s Manual and all the accompanying hardware, software, and documentation are copyrighted.
All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
1 ETTING TARTED. 1 ABLE ODEM ERVICE. 2 YSTEM EQUIREMENTS NSTALLATION 1. I NSTALLING ABLE ODEM ONTACTING YOUR ABLE OMPANY.
7 AKING THE ONNECTIONS ’ ONFIGURING OMPUTER 2. C ONFIGURING ROWSER 4.0.19 NTERNET XPLORER 5.0.19 NTERNET XPLORER.20 ETSCAPE. Your Zoom ® USB (Universal Serial Bus) Cable Modem is designed to connect your personal computer to the Internet through the same cable that you use for television reception. A cable modem provides several advantages over traditional dial- up analog modems: Transmission speeds are much faster. If you are missing any item, contact your dealer. Zoom Cable Modem 6-foot USB cable Power adapter CD-ROM or floppy diskette. Some models may also include a mounting stand.
98, Windows Me (Millennium ® Zoom USB Cable Modem User’s Manual. Note: Because there is great variety in the way cable is installed, Zoom does not provide a coaxial cable to connect to your cable system. If your cable service company does not provide one, you should purchase a coaxial cable with an RG-59 or RG-61U rating (75 ohm) and industry-standard F connectors. Zoom USB Cable Modem User’s Manual. This chapter illustrates a typical cable installation in your home or office and describes how to connect the Zoom Cable Modem to your computer. Installation consists of a few simple steps: 1. TV set-top box for Pay Per View or Video on Demand services.
If this happens, install a high-pass filter at the input of the 2:1 splitter going to the TV sets (see the preceding diagram). Zoom USB Cable Modem User’s Manual. Making the Connections Connecting your cable modem is simple. Typical connections are shown below. Coaxial cable USB cable (Do not connect until after you install the driver) CAUTION Locate the modem so that there is one inch of free space between its top and sides and any other device or the wall. Multiple USB-compatible devices can share one USB port through the use of a hub or splitter cables.
Because the Zoom USB Cable Modem is a high-speed network device, we advise against sharing its USB port with low-speed peripherals such as keyboards, printers, or joysticks. Now follow the steps below to install the driver. USB Cable Modem Driver Installation Restart your computer. Insert the Zoom USB Cable Modem CD into your CD-ROM drive. The CD will run automatically. (If it doesn’t, select My Computer on your desktop.
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Then select the icon for your CD-ROM drive.). When the Zoom Cable Modem Driver Installation screen reappears, click the Close box Shut down your computer and complete the following steps to connect the USB cable and finish the installation. USB Cable Connection Note: The driver must be installed before you connect the USB cable. Windows 98/Me Network Settings To configure network settings on a computer running Windows 98/Me, follow these steps. Note: The dialog boxes shown below are representative of a typical computer.
Individual computer dialog boxes may vary. From your computer’s desktop, click Start Settings Control Panel, and then double-click the Network icon. In the Select Network Component Type dialog box, click to highlight Protocol and then click Add. In the Select Network Protocol dialog box, under Manufacturers, click to highlight Microsoft. Under Network Protocols, click to highlight TCP/IP. Then click OK. Zoom USB Cable Modem User’s Manual.
In the Network dialog box there should now be an entry for TCP/IP. (Click NO if you are asked to restart your computer.) Highlight TCP/IP and click Properties. Installing Your Cable Modem. The TCP/IP Properties dialog box is displayed. In the IP Address tab, click Obtain an IP address automatically.
Zoom USB Cable Modem User’s Manual. Click the WINS Configuration tab. Click Use DHCP for WINS Resolution and click OK. The Network dialog box from Step 1 is displayed again. Make sure TCP/IP is highlighted, and click OK to enable your settings. If prompted, insert the Windows 98/Me CD-ROM and click OK.
You see a list of installed network components. If you see a line that includes TCP/IP (Transmission Control Protocol/Internet Protocol), skip to Step 7. If you don’t see the line, click the Install button and continue with Step 4. Zoom USB Cable Modem User’s Manual. In the Select Network Protocol dialog box, click to highlight Internet Protocol (TCP/IP) and click OK. The Local Area Connection Properties dialog box from Step 3 is displayed.
Click to select Internet Protocol (TCP/IP), and then click Properties. Installing Your Cable Modem. Otherwise, in the Network and Dial-Up Connections window, click If prompted, restart the computer. You have configured your network settings successfully.
Now proceed to Chapter 2, Configuring Your Browser, on page 19. Zoom USB Cable Modem User’s Manual to close. Configuring Your Browser An Internet browser is a program used to find and display Web pages. To find a page, the browser must connect to the Internet, via either phone lines or a LAN (Local Area Network). When using a cable modem, you need to set the browser to connect to the Internet via a LAN. If you are using AOL 5.0 or higher, it has a cable modem option that configures your connection automatically. Now that you’ve configured your browser, turn to Chapter 3, Using Your Cable Modem, on page 21.
Zoom USB Cable Modem User’s Manual. Unplugging the Modem If the Zoom Cable Modem is unplugged or if power is lost for any other reason, all communication between the modem and the cable system is terminated. When the power is restored, the cable modem must go through the full startup and synchronization process before you can connect to the Internet. Windows 2000: In the Add/Remove Programs window, select Zoom USB Cable Modem and click Change/Remove. At the message, “This will remove the Zoom USB Cable Modem from your computer. Do you wish to proceed?” click Yes.
At the message, “The Zoom Cable Modem has been successfully uninstalled from your machine,”. Appendix Front Panel Information After you’ve correctly installed the Zoom Cable Modem, the READY READY light, SYNC READY READY SYNC SYNC light, and USB SYNC the modem is fully operational. LIGHT NAME MODE READY Flickering Blinking SYNC Blinking Fast Blinking. Check that TCP/IP is configured correctly.
Refer to the section of this manual entitled Configuring Your Computer’s Network Settings on page 10. Verify that the TCP/IP parameters supplied by your cable company are correct and up-to-date. Zoom USB Cable Modem User’s Manual Troubleshooting. Problem: The power to my cable modem goes on and off. Solution: Check that you are using the adapter that came with your cable modem. Problem: I receive the message “Unknown Network Adapter.” Solution: This problem can occur if a USB adapter is physically present and was recognized by Plug-and-Play, but the proper driver was not installed.
(A video amplifier prevents data from returning to the cable provider’s central office.) Tip: When your cable modem service is restored after a disruption, reinstall the modem before attempting to use it. Zoom USB Cable Modem User’s Manual. Appendix Regulatory Information FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
In the event you need to call Customer Support, you will need the information below. Zoom Cable Modem Model (located on the box) Serial Number (located on the label on the bottom of the modem).
. 56K External Modem QUICK START This Quick Start describes external modem installation for personal computers using Windows 95, 98, Me, 2000, XP, and NT 4.0. Your modem also works with almost any computer or terminal with a serial (RS-232) port, including most Windows 3.x, Macintosh, and Linux computers. When the main interface appears, click Install Drivers. When the Install Drivers screen appears, select the modem type you are installing.
Follow the prompts. Click Finish. Leave the CD in the drive, exit any running programs, and shut down your computer. Connect your telephone (optional). You may also connect your regular telephone to the back of the faxmodem, in the jack labeled PHONE. If your phone cord doesn’t have an RJ-11 plug, you may need an adapter for your cord or an RJ-11 phone cord for your phone. In the Install New Modem screen, the correct modem will be displayed.
Fill in the Location Information screen if it appears. At the Modem Properties box, select the newly installed modem and then click Properties. Set the Maximum speed to the highest speed available (probably 115,200). Windows 2000/XP: 2000: Open Start Settings Control Panel. Double-click Phone and Modem Options.
Fill in the Location Information screen if it appears. XP: Open Start Control Panel. Double-click Printers and other Hardware then Phone and Modem Options. Fill in the Location Information screen if it appears.
Follow the on-screen instructions and click Finish. Windows NT 4.0 Users: Skip to Step 4. In one of the subsequent dialog boxes (depending on your operating system, Modems, Phone and Modem Options, or Modems Properties), select the modem you want to uninstall and click Remove. Take the cover off the computer.
Regulatory Information FCC 47CFR, Part 68 Statement This equipment complies with 47CFR, Part 68 of the rules. The unit bears a label which contains, among other information, the certification number and Ringer Equivalence Number (REN). If requested, this information must be provided to the telephone company. on, the user is encouraged to try to correct the interference by one or more of the following measures:. Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
. QUICK START REFERENCE GUIDE Faxmodems. NOTICE This document contains proprietary information protected by copyright, and this manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environ- ments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a par.
Contents INTRODUCTION.4 EED TO.5 YSTEM EQUIREMENTS CHAPTER 1: SETTING UP YOUR USB FAXMODEM.6 ONNECTING THE AXMODEM TO.8 NSTALLING THE RIVERS Uninstalling the Drivers.9 OMPLETING THE NSTALLATION Summary of the Indicator Lights.11.11 NSTALLING THE OFTWARE CHAPTER 2: USING THE FAXMODEM.12. Your USB faxmodem supports both the V.90 ITU Standard and K56flex, the most widely used pre-standard 56K tech- nology. This way, your faxmodem automatically selects the fastest compatible connection speed. If you want to use the modem as a telephone answering machine, you’ll also need:. A soundcard, microphone, and speakers or an ear- phone (PC models).
A microphone and speakers if not provided with your computer (Macintosh models). System Requirements. Chapter 1: Setting Up Your USB Faxmodem Note: If you have a PC and are replacing an existing in- ternal modem, turn to Appendix A: Removing a PC’s Internal Modem (page 20) to decide whether to keep or remove it. Note: Although the faxmodem has an on/off switch, we recommend that you leave it on whenever your computer is on; it draws minimal power. Chapter 1: Setting Up Your USB Faxmodem MODEM (ENLARGED TO SHOW DETAIL) TELEPHONE. These devices are controlled by software called drivers.
The USB faxmodem also requires drivers. These drivers reside either on the floppy diskette or the Zoom Link CD, and are installable in a few simple steps. If you have a PC: The driver installation process is a two-step process.
For both the Macintosh and the PC, the installation inter- face also provides for uninstalling the drivers, if you ever need to. One final note: Don’t install any of the other software on the Zoom Link CD at this time. Chapter 1: Setting Up Your USB Faxmodem. Clicking on More info also tests your faxmodem by que- rying it with AT commands. A list of responses means the modem is properly connected.
If you have a Mac:. Double-check that the USB faxmodem is selected un- der Settings. Quick Start and Reference Guide. Summary of the Indicator Lights The USB faxmodem has a set of eight indicator lights on the front. A chart explaining what the lights mean appears below. This chart is also reproduced in condensed form on the bottom of the faxmodem.
Chapter 2: Using the Faxmodem If you have installed the fax and communication software that came with your faxmodem, you probably do not need to read this chapter. The software sets itself up automati- cally and takes care of sending any necessary commands to the faxmodem.
If you are asked to select the “modem type” from a menu, and you don’t see this modem listed by name on the menu (for instance, Zoom External V.90 56K USB Faxmodem), select the most descriptive name such as V.90 modem, 56K modem, or generic Class 1 fax modem. Here are two of the more useful AT commands:. If your software suggests an initialization string for this modem, you should use it. If this modem is not listed by your software and no initialization string is suggested, use the following: AT &F. This command returns the modem to the default factory settings. H.324 point-to-point and H.323 Inter- net video conferencing standards.
To send videos, you need a camera and video software. Zoom® Telephonics’ ZoomCam™ video camera devices add video recording and transmission capabilities to your computer and work well with your USB faxmodem.
The most common problem with modems is that the communications software is not con- figured for the same COM port as the modem or that the USB faxmodem is not selected under the software. If you have a PC, check which COM port the modem is using and make sure that the soft- ware’s COM port setting matches the modem’s. Solution: Your modem has a small speaker on its board that gives you audible feedback of dial tones and remote connection signals (“handshaking”). This is not the same as the speaker that you may have connected to your computer’s sound- card.
Make sure your modem has hung up from the previous call. Select Hang Up in your software or type ATH in terminal mode. On-line Troubleshooting Problem: Your modem disconnects while communicat- ing with a remote system. Solution: The remote system has hung up.
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You need to reconnect. Problem: Your modem does not make a connection.
Solution: If your modem places calls but never makes a connection, make sure you are dialing the right number. The remote modem may be turned off. Chapter 3: Solving Common Problems. Pull the modem out of its slot. Replace the case of the computer.
You may now return to Chapter 1: Setting Up Your USB Faxmodem on page 6 to continue with the instal- lation. Appendix B: Regulatory Information FCC Part 15 Emissions Statement This modem has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These lim- its are designed to provide reasonable protection against harmful inter- ference in a residential installation. of the RENs of all devices on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly.
If this device should malfunction, it may also cause harm to the tele- phone network; should this occur, this device should be disconnected from the network until the source of the problem can be determined and repair has been made. Notes Appendix B.
Important Information In the event you need to call for technical support or customer service, you will need the information below. We recommend that you take a few moments to fill in the following information for your future reference. Faxmodem Model (located on the box) Serial Number.
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Zoom Telephonics: ADSL X5 Zoom ADSL X5 Model 5554 - External ADSL Modem/Router/Gateway/Firewall/4-port Switch with Ethernet and USB Interfaces Program Files - Setup Files (.exe file) 07/06/04 Size: 6.9 MB After extracting this file, open the newly created 'Zoom ADSL X4-X5 USB Driver' folder and refer to the ReadMe document for installation instructions. This driver supports Windows 98/98SE/Me/2000/XP.
(Note: If you have Zoom ADSL CD with PN: 289-00182, you already have the latest driver version.) No setup files are required if the modem is connected to your computer via its Ethernet interface. Firmware Firmware Upgrade - Version 3.2x Important Notes:. On the modem's System Status page, note the current firmware version. This upgrade is ONLY for modems that have Firmware Version Zoom Ver 2.4.x or later (please do not confuse this with the Showtime Firmware Version). DO NOT attempt to load this upgrade on a modem with a prior Firmware Version (Zoom Ver 2.2.x, 2.1.x, 1.1.x, or 03x). This upgrade will return the modem to its factory default settings. For this reason, we strongly recommend that you write down or take screen shots of any changes you have made to the modem's configuration pages.
You will need to re-enter these settings after you load the firmware upgrade. Windows users: If the modem is connected to your computer via its USB port, you must update the modem's USB driver BEFORE you load the firmware upgrade. The updated USB driver (v24.2.1.0) can be downloaded from Program Files above or by clicking. Macintosh users: You will need to use a or web browser.
This upgrade will not work using Internet Explorer. Also note that the upgrade succeeds using Netscape or Safari, but you may not see the 'File successfully transferred' and 'System is rebooting now' messages.
Select Windows or Macintosh next to your country/location to download (instructions are included): 12/20/04 Size: 1.65 MB United States (.exe file) (.sit file) United Kingdom / Europe (.exe file) (.sit file) Spain (.exe file) (.sit file) Turkey (.exe file) (.sit file) Other (.exe file) (.sit file) Documentation ADSL X5 Model 5554 User's Manual Select a language to download: (.pdf file) (.pdf file) (.pdf file) (.pdf file) (.pdf file) (.pdf file) (.pdf file) Frequently Asked Questions (FAQs) For troubleshooting and late-breaking information, please visit the. Many users find this is the best way to obtain the answers they need. To go directly to the ADSL X5 modem FAQs.
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